Android™ 15 is compatible, but I am still experiencing Signal Loss.
Stelo is now compatible* with the latest version of Android 15.
If you are experiencing Signal Loss after pairing a sensor you may not have the latest version of Android 15. Manufacturers and mobile carriers implement changes at different times. We encourage you to look for additional updates for your phone.
If you are experiencing Signal Loss, take the following actions: (It could take up to 15 minutes for any of these to work.)
- Turn Bluetooth off. Then turn it back on and leave it on.
- Keep your display device within [6 meters or 20 feet] of the sensor with nothing between them, including your body, walls, and water.
- Keep your display device on the same side of your body as your sensor. Bluetooth works best when the sensor and display device are in sight of each other.
- Keep the app open. Don't swipe it closed.
- If the above steps don’t resolve the issue, restart your phone and the app.
*As a reminder, before upgrading your smart device or its operating system, always check dexcom.com/compatibility. Automatic phone or watch app updates, or device operating system updates, can change settings or shut down the app. It is crucial to update manually and verify correct device settings afterward. While connected to the internet, the phone and watch app will display a message if they are not compatible (or no longer compatible) with your phone or your phone’s operating system (OS). The message may include a timeframe for updates.
Android is a trademark of Google LLC.
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