Name: Stelo - How Stelo Helps You
Uploaded: 2024-08-26T13:17:50Z
Duration: 2 min 10 s
Description: There are so many unknowns when trying to monitor your glucose, but Stelo is here to help by making the invisible visible. After watching this short video, you will understand how Stelo allows you to see the impact of food and activity on your glucose. We’ll also cover target glucose range and how Stelo can empower you to make healthier choices that keep you in that green rectangle.\n\nMAT-3255

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How Stelo helps you

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Watch and Learn

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How to lower post-meal glucose

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How physical activity can affect your glucose

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How sleep and stress can affect your glucose

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Yes, you can wear your Stelo Glucose Biosensor while flying or going through airport TSA, metal detectors, and Advanced Imaging Technology (AIT) body scanners.

Can I wear my Stelo biosensor through airport security or while flying?

When inserting your biosensor, be sure to take a picture of the serial number located on the side of your Stelo applicator or the (1-pk) product box.

Where can I find my Stelo biosensor serial number?

Insert your Stelo glucose biosensor on the back of the upper arm, and make sure to change your insertion site with each biosensor to avoid skin irritation.

Where do I insert the Stelo Glucose Biosensor?

Stelo biosensor is suited for adults (18+ years) not on insulin who have type 2 diabetes or prediabetes and are not at risk for hypoglycemia, or those interested in tracking their glucose.

Who is Stelo wearable glucose biosensor for?

Learn how to remove old biosensors from your iPhone or Android phone&#x27;s list of Bluetooth connections, before inserting a new Stelo biosensor.

How do I remove old Stelo biosensors from my device&#x27;s Bluetooth list?

Yes, the Stelo wearable glucose biosensor is compatible with Apple Watch devices, for easy glucose tracking on your smart watch.

Can I pair the Stelo Glucose Biosensor with my Apple Watch?

Changing your Stelo glucose biosensor is easy - follow the instructions in this video to remove and replace your Stelo with a new glucose biosensor.

How do I insert my sensor and apply the overpatch?

If you experience bleeding from the Stelo biosensor and the bleeding spreads through the patch, remove the biosensor and insert a new one at a different location.

Should the Stelo biosensor be replaced if bleeding occurs?

If you&#x27;re having a hard time inserting your Stelo biosensor, follow these glucose biosensor insertion tips or ask a friend or family member to help you.

What to do if I am having a hard time inserting Stelo Biosensor?

To prevent Stelo biosensor from bleeding after insertion, the biosensor should be resting on the surface of your skin when pressing the applicator button. Learn more.

What happens if my Stelo biosensor insertion causes bleeding?

If you&#x27;re having trouble with the Stelo applicator button, press the applicator more firmly against your skin, then push the button to activate. Learn how.

Why can’t I press the applicator button when inserting Stelo?

To share your Stelo glucose data with the Apple Health app on your iPhone go to Settings, Connections and follow the instructions on screen.

How do I share Stelo glucose data with Apple Health app?

A high glucose number detected by Stelo biosensor, for example over 200mg/dL, doesn’t mean you have diabetes, but can be a result of stress, food and other factors.

Do I have diabetes if I notice high glucose levels in Stelo app?

Continuous glucose monitors (CGM) and glucose biosensors are both devices that track your glucose levels; CGMs require prescription, whereas Stelo biosensor is over the counter.

What’s the difference between a glucose biosensor and CGM?

Stelo biosensor helps you see where your glucose levels are which can help your doctor decide if you should increase or decrease GLP-1 medication. Learn more.

I&#x27;m using a GLP-1, can wearing a Stelo biosensor help?

Inserting and applying Stelo glucose biosensor doesn&#x27;t hurt — it is simple and painless* to apply, and easy to get started on your own.

Does applying the Stelo glucose biosensor hurt?

Don&#x27;t be concerned if your blood glucose levels fall below 70mg/dL; low glucose levels can be caused by skipping meals or even intense exercise. Learn more.

Should I worry if my blood glucose is below 70 mg/dL in Stelo app?

We recommend disposing of used Stelo glucose biosensor applicators, following local guidelines for blood-containing components.

What should I do with the biosensor applicator after use?

How do I remove and replace my Stelo Glucose Biosensor?

You can buy Stelo biosensor overpatches and even style your Stelo with unique patterns and prints for sensor patches at https://shop.dexcom.com/.

Where can I buy extra Stelo sensor overpatches?

Stelo app for glucose tracking operates according to your Android smartphone’s settings. Learn about the Android settings we recommend and how to check them.

What are the recommended Stelo Android settings?

If your Stelo mobile app isn’t working, you may need to close and restart the app. Learn how to do that on iOS iPhone or Android smart phones.

Why is my mobile app frozen?

Session Ended Early alert means that your Stelo system detected that the biosensor can no longer determine your glucose reading. Learn how to prevent early session endings.

What does Stelo biosensor Session Ended Early mean?

Learn about different tips to help you keep your Stelo glucose biosensor on for the entire 15 days, by following insertion and sensor patch instructions.

How can I keep my Stelo biosensor adhered for the full 15 days?

Readings from a blood glucose meter (BGM) and your Stelo Glucose Biosensor System might not be the exact same number. Learn why these numbers are different.

What should I do if my glucose readings seem inaccurate?

Stelo Biosensor Signal Loss is when your smartphone temporarily stops getting readings from your biosensor. Learn how to prevent and fix Signal Loss errors.

Why am I getting Signal Loss?

Learn about the iPhone settings we recommend when using the Stelo app for glucose tracking, how to change them and check them for working properly with Stelo.

What are the recommended Stelo iPhone settings?

You&#x27;ll see Stelo Sensor Failed alert if you try to start a new biosensor session with a biosensor you&#x27;ve used before that has failed or expired. Learn more.

What does Stelo Sensor Failed alert mean?

Learn how to report a Stelo product issue or what to do if your glucose biosensor wire breaks off or detaches under your skin and you can&#x27;t see it.

My Stelo glucose biosensor wire is missing or damaged

Learn what to do if your symptoms don’t match your Stelo Glucose Biosensor readings, or if they aren’t what you expect them to be.

What if my symptoms don’t match my Stelo glucose readings?

Pairing your Stelo glucose biosensor with your phone or smart device usually takes less than 5 minutes. If it takes longer, try these troubleshooting tips.

Why is my display device still “Searching for sensor” and not pairing?

Stelo&#x27;s wearable biosensor patch contains medical-grade, pressure-sensitive, acrylic-based adhesive, latex-free. All adhesive formulations have passed irritation testing.

What are the Stelo biosensor patches made of?

If you are sensitive to the Stelo biosensor adhesive and are experiencing skin irritation or rash, follow these tips to avoid and treat irritated skin.

I&#x27;m experiencing skin irritation with Stelo, what can I do?

Brief Sensor issue means that your Stelo system detected that the biosensor can no longer determine your glucose reading. Learn how to fix it.

What does Brief Sensor Issue mean?

If you forgot your Stelo account password, here&#x27;s what to do to retrieve your password and update your account.

I forgot my account password, how do I retrieve it?

You can update your email address or phone number on your Stelo account profile page. Follow these steps to log in and update your information.

How do I update my email address or phone number for my Stelo account?

Learn how to change your Stelo account password by going to Stelo.com/MyAccount and logging in with your current credentials.

How do I change my Stelo account password?

You are not required to create an account to purchase Stelo Glucose Biosensor. You will have the option to purchase as a guest at checkout.

Do I need to create an account to purchase Stelo?

Learn how to delete your Stelo account by logging in to Stelo.com, navigating to your account Dashboard, and cancelling your account.

How do I delete my Stelo account?

If you have an account with Dexcom, you don’t need to create a new account for Stelo. If not, here&#x27;s how create a new account with your mobile number or email address.

How do I create a Stelo account?

If you forgot your Stelo account username, follow these instructions to retrieve the username on your account.

I forgot my username, how do I retrieve it?

Sales tax is determined by the taxability of the product purchased and the tax rate of the jurisdiction to where the product will be shipped.

How is sales tax calculated for online purchases?

We offer a variety of payment options for purchasing Stelo biosensor, including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and FSA/HSA cards.

What payment methods are accepted for Stelo biosensor?

To update your Stelo account payment method and shipping address log in and navigate to the payments or addresses tab from the main account dashboard view.

How do I update my payment method and shipping address?

The entire amount charged to a customer for sales tax is remitted to the appropriate jurisdiction and no amounts are retained.

What happens with the sales tax collected?

Sales tax applies to all retail sales of merchandise in the state. Use tax is tax imposed on consumers of merchandise that is used, consumed, or stored in this state.

What is the difference between sales tax and use tax?

You will receive a refund for tax that should have been exempted.

What&#x27;s the orders placed process where exemption wasn’t applied?

For customers located in the United States, it is required to charge and collect sales tax for jurisdictions that have laws requiring taxation of products.

Why am I being charged sales tax on my Stelo order?

Recurring monthly subscription plans are not available for residents of Alaska or Hawaii at this time, but residents can select a single shipping option for one-time purchase.

Can I set up a monthly Stelo subscription if I live in Alaska or Hawaii?

If you need to cancel your Stelo order, you can do so within 60 minutes of placing the order by logging in to your account through Stelo.com and navigating to the orders tab.

How do I cancel my Stelo order?

Exemption will be applied after 24 hours once received and verified.

How long after I provide my exemption will it get applied to my order?

Dexcom Stelo customers may be eligible to receive a sensor replacement for certain product failures, upon validation and confirmation

What is Stelo&#x27;s replacement policy?

For help with your order, reporting a product issue, or other support needs, please log in to your account through Stelo.com and submit a request through SteloBot.

My Stelo order did not arrive or my order arrived damaged

Stelo is a glucose biosensor to manage your glucose and lower your A1C and is therefore a qualified medical expense. Check to see eligibility for FSA/HSA.

Can I buy the Stelo Glucose Biosensor with my FSA/HSA Funds?

You can track the status of your Stelo order by entering your email address and order number on the Order Lookup page, or by logging into your account.

Where is my Stelo order?

Log in to your Stelo account, navigate to the orders tab from the main dashboard, then select the order you wish to receive an invoice for and download invoice.

How do I get a copy of my receipt/invoice?

Yes, you can buy a Stelo biosensor for someone else, just make sure the recipient uses their information for their Stelo account during Stelo mobile app set-up.

Can I purchase a Stelo Glucose Biosensor for someone else?

You will need to contact your benefits administrator to see what the current balance on your FSA or HSA card is.

How do I know what my FSA or HSA card balance is?

Stelo glucose biosensor subscriptions can be cancelled anytime from the Subscriptions tab in your Stelo account. Learn more.

How do I cancel my Stelo biosensor subscription?

All sales are final. There are no returns or exchanges. Learn more about the return and warranty policy provided by Stelo.

What is Stelo&#x27;s return and warranty policy?

To prove your tax exemption, log in to your account through Stelo.com, navigate to SteloBot, type “Tax Exempt” and follow the prompts. Learn more.

If I’m tax exempt, how do I prove my exemption?

Stelo Bundles

Stelo Glucose Biosensor - Monthly Subscription

Stelo Glucose Biosensor - One-time purchase

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Stelo Glucose Biosensor

Box of two biosensors

There are so many unknowns when trying to monitor your glucose, but Stelo is here to help by making the invisible visible. After watching this short video, you will understand how Stelo allows you to see the impact of food and activity on your glucose. We’ll also cover target glucose range and how Stelo can empower you to make healthier choices that keep you in that green rectangle.\n\nMAT-3255

Stelo - How Stelo Helps You

In this video, a healthcare provider shares their recommendation on how to get started tracking your glucose with Stelo. Learn the optimal times to check Stelo surrounding meals and physical activity so you can begin to connect the dots between food, activity, and your glucose levels.\n\nMAT-3256

Stelo - Watch and Learn

Discover practical tips from Stelo users who made small adjustments to their eating habits to maintain healthier post-meal glucose levels. Spoiler alert: You don’t have to give up your favorite foods! Learn how to track your meals in the Stelo app, interpret your glucose data, and more. Follow along and see how small changes can make a big difference.\nMAT-3257

Stelo - How to Lower Your Glucose Post Meal

What types of activity are most helpful for you? Are there certain times of day when activity makes a bigger difference? Stelo can help you answer those questions, set achievable health goals, and keep you motivated to continue moving forward—learn how in this video.\n\nMAT-3258

Stelo - How Physical Activity Can Affect Your Glucose

Stress and sleep impact everyone’s body and glucose differently. Hear from two Stelo users about the adjustments they made to improve stress levels and sleep habits for healthier glucose levels. Learn how you can use Stelo to make your own personalized changes to catch better ZZZs and feel more Zen.\n\nMAT-3259

Stelo - How Sleep and Stress Can Affect Your Glucose

In this last stage of getting to know Stelo, users will share the most impactful changes Stelo helped them make for their glucose health. They’ll also discuss questions with a healthcare provider, including why their glucose is higher when they wake up in the morning, what to do when their glucose goes below 70, and more.\nMAT-3260

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