Why is my mobile app frozen?
If your Stelo app isn’t responding, you may need to close and restart the app.
On iOS
iPhone X and older
- Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
- Swipe up on the app’s preview to close the app.
- Tap the app icon to restart.
iPhone 8 or earlier
- Double-tap the Home button.
- Swipe up on the app’s preview to close the app.
- Tap the app icon to restart.
On Android
- Close and restart the app.
For assistance with your order(s), reporting a product issue, or other support needs, please log into your Stelo account and submit your request through SteloBot.
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