Can I get my Stelo Glucose Biosensor wet?
The Stelo Glucose Biosensor is waterproof*, †, 1 up to 8 feet (2.4 meters). You can also get the biosensor wet while bathing, showering, or swimming. If you’re in or near water, your compatible smartphone‡ may need to be closer than 20 feet (6 meters) to get biosensor readings. The patch stays on longer if kept dry.
*The Stelo biosensor is waterproof and may be submerged under eight feet of water for up to 24 hours without failure when properly installed. †If you are in or near water, your smartphone may need to be closer than 20 feet to get readings. If you are in water, you may not get readings until you get out. ‡Smart devices sold separately.
1 Stelo User Guide.
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Why am I no longer receiving notifications or alerts from my app?
Your Stelo app may be in Private Spaces (Android phones) or Hidden apps (Apple phones).
Can I use my Stelo while traveling internationally?
To use Stelo, your primary residence must be in the US, and your Stelo app and account must be created within the US. Once you’re set up, you can use your Stelo during international travels.
Can I wear my Stelo biosensor through airport security or while flying?
Yes, you can wear your Stelo Glucose Biosensor while flying or going through airport TSA, metal detectors, and Advanced Imaging Technology (AIT) body scanners.