Why am I getting Signal Loss?
Signal Loss is when your smartphone temporarily stops getting readings from your biosensor. You’ll see a message on your Glucose tab if readings aren’t sent to your smartphone for over 15.5 minutes. You won’t get readings until the issue is resolved.
To resolve Signal Loss: (It will take up to 5 minutes for any of these to work)
- Turn Bluetooth off. Then turn it back on and leave it on.
- Keep the app open and displayed on your screen. Don't swipe it closed.
- Keep your smartphone within 20 feet of the biosensor with nothing between them, including your body, walls, and water.
- Keep your smartphone on the same side of your body as your biosensor. Bluetooth works best when the biosensor and smartphone are in sight of each other.
- If these solutions don't work, restart your smartphone and app.
To help prevent Signal Loss:
- Use recommended phone settings listed in the app at Settings > Phone Settings.
- Keep your smartphone battery charged to at least 20%.
- If Signal Loss continues for more than 30 minutes, contact technical support (in the app, go to Settings > Contact).
For assistance with your order(s), reporting a product issue, or other support needs, please log into your Stelo account and submit your request through SteloBot.
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