I forgot my account password, how do I retrieve it?

Q: I forgot my account password, how do I retrieve it?

If you forgot your Stelo account password, here's what to do to retrieve your password and update your account.

From your Stelo app or at account.stelo.com click Need help logging in?

Choose Forgot password

To reset your password, choose Email or Mobile Phone. If you created your account with your Email, choose Email. If you created your account with your mobile number, choose Mobile Phone.

You will receive an email or text verification code to verify your identity. This safety measure helps protect your personal information. Enter verification code and hit confirm.

Troubleshooting

I did not receive a code

Confirm that your Mobile number is correct
Select Resend code. Note: It can take up to 5 minutes to receive the code

I entered my mobile number incorrectly

Select Edit phone number
Re-enter your mobile number
Follow on-screen instructions to continue

Enter your Last / surname and Date of Birth

Enter and confirm new password.

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I forgot my username, how do I retrieve it?

If you forgot your Stelo account username, follow these instructions to retrieve the username on your account.

How do I create a Stelo account?

If you have an account with Dexcom, you don’t need to create a new account for Stelo. If not, here's how create a new account with your mobile number or email address.

I forgot my account password, how do I retrieve it?

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