I forgot my username, how do I retrieve it?
Choose Forgot username
To retrieve your username, choose Email or Mobile Phone. If you created your account with your Email, choose Email. If you created your account with your mobile number, choose Mobile Phone.
Email: Enter the email used to create your Stelo account and hit continue.
You will receive an email with the username associated with your Stelo account.
Mobile phone: Enter the mobile phone used to create your Stelo account and hit continue.
You will receive a text verification code to verify your identity. This safety measure helps protect your personal information. Enter code and hit confirm.
Troubleshooting
I did not receive a code
- Confirm that your Mobile number is correct
- Select Resend code. Note: It can take up to 5 minutes to receive the code
I entered my mobile number incorrectly
- Select Edit phone number
- Re-enter your mobile number
- Follow on-screen instructions to continue
Enter your Last / surname and Date of Birth and hit next
You will be provided your username under Primary account. Login with your primary account Username.
Forgot your password? See FAQ I forgot my password
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