Using Stelo
Biosensor
Can I use my Stelo while traveling internationally?
To use Stelo, your primary residence must be in the US, and your Stelo app and account must be created within the US. Once you’re set up, you can use your Stelo during international travels.
Can I use Stelo if I am pregnant?
Yes, you can use Stelo if you're not on insulin and you’re not at risk of hypoglycemia.
Can I wear my Stelo biosensor through airport security or while flying?
Yes, you can wear your Stelo Glucose Biosensor while flying or going through airport TSA, metal detectors, and Advanced Imaging Technology (AIT) body scanners.
Where can I find my Stelo biosensor serial number?
When inserting your biosensor, be sure to take a picture of the serial number located on the side of your Stelo applicator or the (1-pk) product box.
Compatibility
What operating system is required to use Stelo?
Learn about the operating systems for smart phones currently compatible with Stelo glucose biosensor system and app.
What is Custom Target Glucose Range and where do I customize it?
The Stelo Glucose Biosensor personalizes target glucose ranges based on your chosen health status. Learn how to update Custom Target Range for your health goals.
Android™ 15 is compatible, but I am still experiencing Signal Loss.
Stelo is now compatible with the latest version of Android 15.
How do I remove old Stelo biosensors from my device's Bluetooth list?
Learn how to remove old biosensors from your iPhone or Android phone's list of Bluetooth connections, before inserting a new Stelo biosensor.