What are the recommended Stelo Android settings?
Compatible smartphones sold separately. You can use the Stelo app on any Operating System (OS) that meets the minimum requirements. For Stelo app compatibility information, visit stelo.com/compatibility.
As a rule, the Stelo app will operate according to your smartphone’s settings. For example, if your smartphone is set to silent, then your notifications won’t make a sound. However, some smartphone settings can prevent the Stelo app from working optimally. Learn more about the settings we recommend and how to check them.
The location of each setting may be different based on your Android OS version. Please refer to your smartphone instructions for detailed information. Not sure which Android OS version you’re on? Find your device’s iOS version within the About section of your smartphone’s Settings.
Focus Mode
Focus Mode disables apps when it is on. Using Focus Mode with the Stelo app may prevent you from getting notifications and biosensor readings.
How to turn Focus Mode off
- Go to your Android smartphone’s Settings
- Find Digital Wellbeing
- Turn off Focus Mode, or confirm that the Stelo app is not on the Distracting Apps list
App Pause
The App Pause setting temporarily disables apps. Using App Pause with the Stelo app stops all notifications and biosensor readings.
How to exit App Pause
- Long press the Stelo app icon on the desktop or in the app drawer
- Tap the pause button to edit App Pause
Battery Saver Mode
Battery Saver Mode disables the background data. When it is on, your notifications may be delayed.
How to turn Battery Saver Mode off
- Go to your Android smartphone’s Settings
- Tap Battery and Device care
- Tap Battery
- Turn off Battery Saver Mode, or choose the highest battery performance available
Adaptive Battery
The adaptive battery setting can sometimes prevent the Stelo app from running in the background when you don't have the app open and displayed. If the Stelo app is not running in the background, you won't get notifications.
How to turn Adaptive Battery off
- Go to your Android smartphone's settings
- Tap Battery and Device care
- Tap Battery
- Tap More battery settings
- Turn Adaptive Battery off
Battery Optimizing
Battery Optimizing prevents the Stelo app from running in the background when you don’t have the app open and displayed on your smartphone screen. When it is on for the app, your notifications may be delayed. Turn off Battery Optimizing for the app.
How to turn Battery Optimizing off
- Go to your Android smartphone’s Settings
- Tap Apps
- Tap the 3 vertical dots on the top right side of the screen
- Choose Special Access
- Tap Battery Optimalization
- Tap the filter and select All
- Find the Stelo app
- Turn It off for the Stelo app
Optimized Battery Charging
The optimized battery charging setting can cause apps to shut down during the time that the phone Is charging. When the Stelo app Is shut down, you will not get any notifications.
How to turn Optimized Battery Charging off
- Go to your Android smartphone's settings
- Tap Battery
- Tap Battery Health
- Turn Optimized Battery Charging off
Device Bluetooth
Your Stelo app uses Bluetooth to connect with your biosensor. You must keep your smartphone’s Bluetooth turned on to get notifications and biosensor readings. It is also good practice to delete old Stelo biosensors from your device’s Bluetooth list.
Stelo biosensors connect, send data, and disconnect every 5 minutes. The pairing in Bluetooth for your current Stelo biosensor will likely say “not connected” and is expected.
How to turn Bluetooth on
Go to your Android smartphone’s Settings, find Bluetooth, and turn it on.
How to remove an old biosensor from your smartphone’s Bluetooth connections
Before inserting a new biosensor, remove old biosensors from your phone's list of Bluetooth connections. There may be more than one biosensor listed because your phone saves each biosensor as a new device in the Bluetooth connections list.
- Go to your Android smartphone settings > Bluetooth
- Find your used biosensor in the list of paired devices
- All Stelo biosensor names start with DXCM
- Tap Settings to see details about the connection
- Tap Unpair
Location
Location must be turned on to use Bluetooth. Android requires you to give the Stelo app location permission all the time to use Bluetooth. If you don’t, you won’t get notifications or biosensor readings. Dexcom does not use this permission to track your location.
How to turn Location Permission on
- Go to your Android smartphone’s settings
- Confirm device Location is on
- Find Stelo in Apps
- Tap Location Permission
- Tap Allow All the Time
Nearby Device Permission
On Android 12 and above, you must allow Nearby Device Permission for the Stelo app to work. This permission is needed for the app to access your smartphone’s Bluetooth.
How to turn Nearby Device Permission on
- Go to your Android smartphone’s settings
- Find Stelo in Apps
- Tap Notification
- Turn on Notification
Notifications Permission
Notifications let you get insights and important Stelo-related information on your smartphone.
How to turn Notifications on
- Go to Android smartphone’s settings
- Choose Stelo
- Turn Notifications on.
Background Restrictions
Background Restrictions prevent the Stelo app from running in the background when you don’t have the app open and displayed on your smartphone screen. When it is on for the app, you won’t get notifications and biosensor readings while the app is running in the background. Turn off Background Restrictions for the app.
How to turn Background Restrictions off
- Go to your Android smartphone’s settings
- Tap on Battery and Device care
- Tap on Background usage limits
- Turn "unused apps to sleep" off
For assistance with your order(s), reporting a product issue, or other support needs, please log into your Stelo account and submit your request through SteloBot.
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