Troubleshooting
Mobile app
What are the recommended Stelo Android settings?
Stelo app for glucose tracking operates according to your Android smartphone’s settings. Learn about the Android settings we recommend and how to check them.
Why is my mobile app frozen?
If your Stelo mobile app isn’t working, you may need to close and restart the app. Learn how to do that on iOS iPhone or Android smart phones.
What are the recommended Stelo iPhone settings?
Learn about the iPhone settings we recommend when using the Stelo app for glucose tracking, how to change them and check them for working properly with Stelo.
Biosensor and Adhesion
What does Stelo biosensor Session Ended Early mean?
Session Ended Early alert means that your Stelo system detected that the biosensor can no longer determine your glucose reading. Learn how to prevent early session endings.
How can I keep my Stelo biosensor adhered for the full 15 days?
Learn about different tips to help you keep your Stelo glucose biosensor on for the entire 15 days, by following insertion and sensor patch instructions.
Why am I getting Signal Loss?
Stelo Biosensor Signal Loss is when your smartphone temporarily stops getting readings from your biosensor. Learn how to prevent and fix Signal Loss errors.
What does Stelo Sensor Failed alert mean?
You'll see Stelo Sensor Failed alert if you try to start a new biosensor session with a biosensor you've used before that has failed or expired. Learn more.
Accuracy
What should I do if my glucose readings seem inaccurate?
Readings from a blood glucose meter (BGM) and your Stelo Glucose Biosensor System might not be the exact same number. Learn why these numbers are different.
What if my symptoms don’t match my Stelo glucose readings?
Learn what to do if your symptoms don’t match your Stelo Glucose Biosensor readings, or if they aren’t what you expect them to be.
Pairing and Connectivity
Why is my display device still “Searching for sensor” and not pairing?
Pairing your Stelo glucose biosensor with your phone or smart device usually takes less than 5 minutes. If it takes longer, try these troubleshooting tips.